Privacy Policy
Last Updated: 08th August 2025
INTRODUCTION
VIBESTREAM PAYMENT SERVICES PROVIDER L.L.C is a company duly formed and organized under the rules and regulations of Emirates of Dubai, UAE, under trade license No: 1409425. Thus, VIBESTREAM’s (“we”, “us”, “our” or “VIBESTREAM”) Privacy Policy (hereinafter referred to as “the Policy”) has been devised keeping in view the provisions of the Personal Data Protection Laws of the UAE issued vide Federal Decree-Law No. (45) of 2021 (hereinafter referred to as “the PDPL”).
The Policy primarily describes:
a. what personal information we collect about you,
b. how and why we collect, store, share or transfer the personal information, and;
c. how we use the said personal information;
especially when a user accesses our service channels, like our website and (where applicable) our mobile application for our services (“Services”).
The Policy explains the objective and purpose of collecting and storing the personal information and how we handle personally identifiable information collected from customers/merchants who register to access VIBESTREAM’s technology platform, which facilitates payment gateway services through duly licensed third-party providers.
As the services offered by VIBESTREAM evolve constantly, we reserve the right to amend this Privacy Policy from time to time. We request you to check this link on a regular basis to get updated information. We will post a revised version of the Policy on our website anytime, which will be effective from the time it is updated online.
We want to assure you that VIBESTREAM is committed to maintaining the:
a. confidentiality,
b. integrity,
c. security, and;
d. safety of any Personal Information about our users.
To achieve the above objectives, VIBESTREAM shall implement relevant security measures as explained in the ‘Security’ section of the Policy.
It is not mandatory for you to provide the Personal Information that we have requested, but, if you choose not to do so, unfortunately, we will not be able to provide you with our Services through the VIBESTREAM channels. If you have any further questions, comments, concerns or feedback regarding the Policy or any other privacy concern, please contact us at https://vibestream.pro
CONSENT
By using our Services including visiting our site or mobile apps, you agree and confirm that you accept the requirements, policies and practices provided in this Privacy Policy and you strictly acknowledge and adhere to practices, requirements, and/or policies outlined in this Privacy Policy which may from time to time be amended. In addition, by accepting the Policy you expressly consent to our collection, storage, use and disclosure of your personal information as described herein.
PURPOSE
Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customized experience. You agree that we may use your personal information to:
- Provide customers notice of our information practices;
- Offer consumer choices as to how their information is used beyond the purpose for which the information was provided;
- Offer consumers reasonable access to their information and an opportunity to correct inaccuracies;
- Take reasonable steps to protect the security and integrity of personal information;
- Provide customer support you request;
- Resolve disputes and troubleshoot problems.
COLLECTION
Personal data includes information that we collect and process about you depending on the products or services you obtain or receive. Typically, we process the following information:
- Personal Details: title, name, nationality, photograph, date and place of birth.
- Contact: email address, contact telephone number, residential or business address.
- Identity: Emirates ID number, passport and similar identification documentation.
- Financial Information: your bank account number, credit or debit card numbers (as shared with us by licensed payment partners in masked or tokenized form).
- Economic, Financial and Residency Information: income and other revenues, the value of your assets and your country of residence.
- Employment Related Data: employment, employer’s name and remuneration.
- Transactional Information: details related to transactions facilitated via our partner payment providers, including beneficiary names, account numbers, addresses and transaction references, as shared with us for reconciliation and reporting purposes. VIBESTREAM does not hold or manage customer funds directly.
- Payment Information: information related to a purchase or transaction (e.g., masked card details or payment references) as provided by our licensed payment partners. Sensitive payment credentials, such as full card numbers, are collected and processed exclusively by those providers, not by VIBESTREAM.
- Correspondence: communications via email, online forms or otherwise.
- Marketing: details of any marketing preferences we receive from you.
- Sensitive Information: biometric data (fingerprints/facial recognition) where applicable, used only for identification/security purposes by licensed providers.
- Technical Information: IP address, device ID, geographic location, statistics on page views, traffic to and from the sites, ad data, and standard web log information.
- Additional information: Any other similar information required for security purposes or completion of a transaction, provided voluntarily by you.
If you wish to opt out or do not provide Personal Information, we may not be able to process the required transactions. In such a situation, we will not be in a position to continue providing you access to our Services.
MARKETING
a. We may use your Personal Information to send you marketing communications, communicate with you about our Services and let you know about our policies and terms.
b. We also use your Personal Information to respond to you when you contact us.
c. We don't sell or rent your personal information to third parties for their marketing purposes without your explicit consent.
d. We may combine your information with information we collect from other companies and use it to improve and personalize our services, content and advertising.
SHARING
VIBESTREAM reserves the right (and you authorize VIBESTREAM) to share or disclose your Personal Information when VIBESTREAM determines that the disclosure of such Personal Information is necessary or appropriate:
- To enable smooth, improved and faster access, operation, management, administration of the Services;
- To verify and carry out transactions;
- To notify, contact or communicate with you regarding issues related to the Services;
- To enforce our rights in connection with a breach by you of this Privacy Policy or the terms and conditions;
- To prevent prohibited or illegal activities; or
- When required by law, legal process, litigation, or requests from public and governmental authorities.
We may also share your personal information with:
- Licensed payment-processing providers and other third-party businesses that execute the processing of payments. VIBESTREAM only facilitates access to these services and does not itself process or settle payments.
- Other third parties to whom you explicitly ask us to send your information.
- Law enforcement authorities, regulators, auditors, or dispute resolution bodies where required.
- In the event of any merger or acquisition of VIBESTREAM, personal data may be transferred but will remain subject to the commitments in this Policy.
ACCOUNT / DATA PROTECTION
Passwords, logins, or customer wallets are not created or operated by Vibestream. If any credentials are used (e.g., with third-party providers), it is your responsibility to safeguard them. Vibestream itself does not issue user accounts or e-wallets.
CLOSURE OF DATA RECORDS
When you request us to discontinue the use of Vibestream services, we will cease processing your data and remove any active records from our systems. However, portions of your Personal Information may remain stored for record-keeping and compliance purposes, as required by applicable laws and regulations. Vibestream does not issue or operate customer e-wallets, user accounts, or payment accounts. Any financial accounts or wallets are maintained solely by our licensed third-party payment providers.
Accessing, Reviewing and Changing Your Personal InformationYou can review and request updates to your Personal Information by contacting Vibestream. It is your responsibility to ensure your Personal Information remains accurate and up to date.
SECURITY
We assure you that VIBESTREAM provides a high level of security measures in compliance with the PDPL. As required by law, VIBESTREAM provides for:
a. encryption of the data;
b. pseudonymization or coding of identifiers, aligned with GDPR standards.
We may transfer your personal data to other countries where our service providers operate, ensuring adequate protection (e.g., using standard contractual clauses).
VIBESTREAM offers industry–standard practices and security measures to safeguard and secure Personal Information. However, VIBESTREAM shall not be liable for breaches beyond our reasonable control.
THIRD PARTIES
Any partners we work with are selected in line with our security policies and practices and are bound by confidentiality obligations. Vibestream does not control the privacy policies of third parties, and you are subject to their privacy rules when applicable.
GENERAL
We may amend the Policy at any time by posting the amended terms on this site. All amended terms automatically take effect from the day they are posted. In addition, we will notify you via email for any significant changes.
INTRODUCTION
VIBESTREAM PAYMENT SERVICES PROVIDER L.L.C is a company duly formed and organized under the rules and regulations of Emirates of Dubai, UAE, under trade license No: 1409425. Thus, VIBESTREAM’s (“we”, “us”, “our” or “VIBESTREAM”) Privacy Policy (hereinafter referred to as “the Policy”) has been devised keeping in view the provisions of the Personal Data Protection Laws of the UAE issued vide Federal Decree-Law No. (45) of 2021 (hereinafter referred to as “the PDPL”).
The Policy primarily describes:
a. what personal information we collect about you,
b. how and why we collect, store, share or transfer the personal information, and;
c. how we use the said personal information;
especially when a user accesses our service channels, like our website and (where applicable) our mobile application for our services (“Services”).
The Policy explains the objective and purpose of collecting and storing the personal information and how we handle personally identifiable information collected from customers/merchants who register to access VIBESTREAM’s technology platform, which facilitates payment gateway services through duly licensed third-party providers.
As the services offered by VIBESTREAM evolve constantly, we reserve the right to amend this Privacy Policy from time to time. We request you to check this link on a regular basis to get updated information. We will post a revised version of the Policy on our website anytime, which will be effective from the time it is updated online.
We want to assure you that VIBESTREAM is committed to maintaining the:
a. confidentiality,
b. integrity,
c. security, and;
d. safety of any Personal Information about our users.
To achieve the above objectives, VIBESTREAM shall implement relevant security measures as explained in the ‘Security’ section of the Policy.
It is not mandatory for you to provide the Personal Information that we have requested, but, if you choose not to do so, unfortunately, we will not be able to provide you with our Services through the VIBESTREAM channels. If you have any further questions, comments, concerns or feedback regarding the Policy or any other privacy concern, please contact us at https://vibestream.pro
CONSENT
By using our Services including visiting our site or mobile apps, you agree and confirm that you accept the requirements, policies and practices provided in this Privacy Policy and you strictly acknowledge and adhere to practices, requirements, and/or policies outlined in this Privacy Policy which may from time to time be amended. In addition, by accepting the Policy you expressly consent to our collection, storage, use and disclosure of your personal information as described herein.
PURPOSE
Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customized experience. You agree that we may use your personal information to:
- Provide customers notice of our information practices;
- Offer consumer choices as to how their information is used beyond the purpose for which the information was provided;
- Offer consumers reasonable access to their information and an opportunity to correct inaccuracies;
- Take reasonable steps to protect the security and integrity of personal information;
- Provide customer support you request;
- Resolve disputes and troubleshoot problems.
COLLECTION
Personal data includes information that we collect and process about you depending on the products or services you obtain or receive. Typically, we process the following information:
- Personal Details: title, name, nationality, photograph, date and place of birth.
- Contact: email address, contact telephone number, residential or business address.
- Identity: Emirates ID number, passport and similar identification documentation.
- Financial Information: your bank account number, credit or debit card numbers (as shared with us by licensed payment partners in masked or tokenized form).
- Economic, Financial and Residency Information: income and other revenues, the value of your assets and your country of residence.
- Employment Related Data: employment, employer’s name and remuneration.
- Transactional Information: details related to transactions facilitated via our partner payment providers, including beneficiary names, account numbers, addresses and transaction references, as shared with us for reconciliation and reporting purposes. VIBESTREAM does not hold or manage customer funds directly.
- Payment Information: information related to a purchase or transaction (e.g., masked card details or payment references) as provided by our licensed payment partners. Sensitive payment credentials, such as full card numbers, are collected and processed exclusively by those providers, not by VIBESTREAM.
- Correspondence: communications via email, online forms or otherwise.
- Marketing: details of any marketing preferences we receive from you.
- Sensitive Information: biometric data (fingerprints/facial recognition) where applicable, used only for identification/security purposes by licensed providers.
- Technical Information: IP address, device ID, geographic location, statistics on page views, traffic to and from the sites, ad data, and standard web log information.
- Additional information: Any other similar information required for security purposes or completion of a transaction, provided voluntarily by you.
If you wish to opt out or do not provide Personal Information, we may not be able to process the required transactions. In such a situation, we will not be in a position to continue providing you access to our Services.
MARKETING
a. We may use your Personal Information to send you marketing communications, communicate with you about our Services and let you know about our policies and terms.
b. We also use your Personal Information to respond to you when you contact us.
c. We don't sell or rent your personal information to third parties for their marketing purposes without your explicit consent.
d. We may combine your information with information we collect from other companies and use it to improve and personalize our services, content and advertising.
SHARING
VIBESTREAM reserves the right (and you authorize VIBESTREAM) to share or disclose your Personal Information when VIBESTREAM determines that the disclosure of such Personal Information is necessary or appropriate:
- To enable smooth, improved and faster access, operation, management, administration of the Services;
- To verify and carry out transactions;
- To notify, contact or communicate with you regarding issues related to the Services;
- To enforce our rights in connection with a breach by you of this Privacy Policy or the terms and conditions;
- To prevent prohibited or illegal activities; or
- When required by law, legal process, litigation, or requests from public and governmental authorities.
We may also share your personal information with:
- Licensed payment-processing providers and other third-party businesses that execute the processing of payments. VIBESTREAM only facilitates access to these services and does not itself process or settle payments.
- Other third parties to whom you explicitly ask us to send your information.
- Law enforcement authorities, regulators, auditors, or dispute resolution bodies where required.
- In the event of any merger or acquisition of VIBESTREAM, personal data may be transferred but will remain subject to the commitments in this Policy.
ACCOUNT / DATA PROTECTION
Passwords, logins, or customer wallets are not created or operated by Vibestream. If any credentials are used (e.g., with third-party providers), it is your responsibility to safeguard them. Vibestream itself does not issue user accounts or e-wallets.
CLOSURE OF DATA RECORDS
When you request us to discontinue the use of Vibestream services, we will cease processing your data and remove any active records from our systems. However, portions of your Personal Information may remain stored for record-keeping and compliance purposes, as required by applicable laws and regulations. Vibestream does not issue or operate customer e-wallets, user accounts, or payment accounts. Any financial accounts or wallets are maintained solely by our licensed third-party payment providers.
Accessing, Reviewing and Changing Your Personal InformationYou can review and request updates to your Personal Information by contacting Vibestream. It is your responsibility to ensure your Personal Information remains accurate and up to date.
SECURITY
We assure you that VIBESTREAM provides a high level of security measures in compliance with the PDPL. As required by law, VIBESTREAM provides for:
a. encryption of the data;
b. pseudonymization or coding of identifiers, aligned with GDPR standards.
We may transfer your personal data to other countries where our service providers operate, ensuring adequate protection (e.g., using standard contractual clauses).
VIBESTREAM offers industry–standard practices and security measures to safeguard and secure Personal Information. However, VIBESTREAM shall not be liable for breaches beyond our reasonable control.
THIRD PARTIES
Any partners we work with are selected in line with our security policies and practices and are bound by confidentiality obligations. Vibestream does not control the privacy policies of third parties, and you are subject to their privacy rules when applicable.
GENERAL
We may amend the Policy at any time by posting the amended terms on this site. All amended terms automatically take effect from the day they are posted. In addition, we will notify you via email for any significant changes.